Hey There!
I'm Roopa Suman
I’ve spent the last 13 years in Customer Support & Technical Support, building teams, setting up processes, and scaling operations for SaaS and tech companies.
Support & Customer Experience Consulting
AI Tools Evaluation & Advisory
Voiceover Services
About Me
Transforming Support Into Growth
I’ve spent 13+ years in Customer & Technical Support, building global teams, scaling operations, and driving growth for SaaS and tech companies. From handling tickets on the frontline to leading support strategy as Head of Support, I’ve seen firsthand what frustrates customers—and what makes them stay.
experience...
services
The Ease-Service Process
We help businesses create customer-first experiences through better support, team training, and smart tools—driving faster resolutions, stronger relationships, and lasting loyalty.
With experience evaluating hundreds of AI & CX tools, I bring a unique perspective: not just tech features, but how each tool truly impacts agents, leaders, and business outcomes.
Beyond consulting, I offer professional voiceover services for Corporate documentaries & brand films,Training & onboarding videos,Product explainers,Podcasts & panel hosting,
Expertise
How I Help
Why Work With Me
Your Challenges Today
Support costs are rising, but customer satisfaction isn’t Teams are busy, but resolution times keep slipping. Tools are in place, but ROI is unclear. Customers churn before you can show value. This is where I come in.
Cost Optimization
Cut leakages in support, lower repeat contacts and escalations by 20–30%, and optimize staffing/vendor costs without reducing quality.
Efficiency at Scale
Use workflows and playbooks to cut handling time, add AI + automation for faster resolution/deflection, and build knowledge systems to empower agents and customers.
Revenue & Sales Impact
Turn support into a revenue driver with upsell/cross-sell, improve retention to boost LTV, and raise NPS/CSAT to drive renewals and referrals.
Xiomi in Product Design (UI/UX)
Cover the full journey—onboarding to success—with KPIs/dashboards linking CX to growth. Align support with product, sales, and success for a seamless experience.
Testimonials
Our clients awesome -Testimonials
5
I had the opportunity to hear Roopa Suman speak at an event on the intersection of customer success and support, and was impressed by her depth of knowledge in both areas. She later reviewed our product and shared practical, insightful feedback that reflected her strong grasp of customer experience. Even from my limited interactions with her, it is clear that Roopa brings a rare blend of empathy, expertise, and actionable perspective—qualities that will make her an asset in her consulting journey.